YOUR QUESTIONS ANSWERED
PLEASE NOTE SOME OF THIS INFORMATION MAY HAVE CHANGED IN RESPONSE TO COVID-19
FOR THE MOST UP TO DATE INFORMATION PLEASE VISIT OUR CORONAVIRUS-SPECIFIC FAQ HERE
• Can you do the rooms with only two players?
• How many players can you fit in each room?
• I don’t know exactly how many players we’ll have. What should I do?
• Where is the closest parking?
• What public transport links are there?
• How much is it to play?
• Do you offer any discounts?
• What are your opening hours?
• How long does the game take?
• What time should we arrive for our game?
• Is it scary?
• Will we be in a room with strangers?
• Is it really hard? Can we have hints if we get stuck?
• Is it claustrophobic? Are we actually locked in?
• What is the age limit for children in the room?
• I’m booking a kids’ party. Can they go in by themselves?
• Is there a different price for children?
• I want to book for more than 19 people. Do you offer anything else?
• Do you do catering?
• I’m booking for a birthday/hen do/stag do/special occasion and want something special in the room.
• I want to propose in the room. Can you help me with this?
• Do you have anything similar to an escape room that I can take to an event?
• I am a business interested in working with LockHouse.
I can’t find my question on here!
Can you do the rooms with only two players?
Yes! All our rooms are two-player friendly.
How many players can you fit in each room?
Secret Agent and Egyptian Tomb can take up to six players, and Armageddon can take up to seven. You can have a maximum of nineteen players if you book all three rooms.
I don’t know exactly how many players we’ll have. What should I do?
Not a problem! At LockHouse you only pay for the number of players who actually turn up on the day. If you’re not sure how many people will be coming, we recommend booking the rooms you want for two players and securing your booking with a deposit – we’ll adjust the final price on the day depending on how many people you bring.
Where is the closest parking?
The closest car parks to the store are the Queen Anne Terrace car park (5 minute walk) and the Grand Arcade car park (8 minute walk). There is on-street parking from 7PM onwards and on Sundays, but it is often full, so please don’t rely on it.
What public transport links are there?
We are a 14 minute walk or 6 minute taxi ride from Cambridge train station. The store is a 5 minute walk from one of the city’s main bus stops on Emmanuel Street, and Regent Street has a variety of even closer bus stops that many of the city’s buses will stop at.
How much does it cost to play?
We have peak and off-peak pricing for our games. Our off-peak times are Monday-Thursday and Friday before 5PM. Our peak times are Friday after 5PM and the weekend. For off-peak games our prices are £20 per person (or £25/person for two-player bookings), and for peak times it’s £24 per person (or £30/person for two-player bookings). Please note we will require a £20 deposit per room to secure your booking.
Do you offer any discounts?
We offer a 10% discount for students, NHS workers and Arts PictureHouse members. If any of these apply to you, let your games master know on the day, and they will adjust your booking total accordingly.
What are your opening hours?
Our opening times are as follows:
Please note our opening times are subject to change depending on bookings on those days. If you need to get in contact with the store outside of these times, or if we are closed, please email firstname.lastname@example.org.
How long does the game take?
You have a maximum of one hour in the room to try to escape.
What time should we arrive for our game?
Please arrive at minimum ten minutes before your start time of your game. For bookings with multiple games, please arrive ten minutes before the start time of your earliest game. In the instance of players running late, we reserve the right to reduce your amount of time in the room.
Is it scary?
No. Our Egyptian Tomb has a couple of ‘spooky’ props (think rubber snakes), but we have no hidden jump scares or horror-based elements in our rooms. If you have any phobias or concerns, you can always check with your games master beforehand.
Please note: the exception to this is in October, when we change our rooms to a horror theme for the Halloween season. This can involve live actors. If you would rather not have the jump scare elements, please discuss this with your games master on the day, and we’ll adjust the scary levels to accomodate your needs.
Will we be in the room with strangers?
No. You are only in the room with the people you book with.
Is it really hard? Can we have hints if we are stuck?
Our rooms range in difficulty. You can have as many hints as you want while you are in the room – LockHouse has no maximum number of hints, and there’s no time penalty for them. That said, we find that most teams need less help than they expect – you’ll be surprised how much you can solve once you’re in the room!
Is it claustrophobic? Are we actually locked in the room?
You are not actually locked in the room, and can leave at any time through the door you went in by. Our Egyptian Tomb has some low ceilings and a crawling section, but we can offer an alternative way around at that point in the game. If you have any worries, please discuss them with your games master on the day.
What is the age limit for children in the room?
We allow all ages in our rooms.
I’m booking a kids’ party. Can they go into the room by themselves?
Children aged 12 and over can go into the rooms by themselves; younger children will require an adult to go in with them. We can allocate one free adult space for the room, which will not take up a player’s slot in that room – for example, if you booked Egyptian Tomb for six players, that would encompass six children players plus one free adult to supervise.
Is there a different price for children?
We do not currently offer a different price for children, but any kids under the age of 5 are free.
I want to book for more than 19 people. Do you offer anything else?
For bookings larger than 19, we can offer puzzle boxes to solve in our foyer – email email@example.com for more information.
Do you do catering?
For bookings of six or more games, we can offer a buffet provided by Limoncello between the two game slots. Please contact us directly at firstname.lastname@example.org to discuss this further. We also have a range of soft drinks and sweets available for purchase in our foyer.
I am booking for a birthday/hen do/stag do/special occasion, and want something special in the room. Can we make requests?
We aim to be as accomodating as possible. Please email email@example.com to discuss your ideas.
I want to propose in the room. Can you help with this?
Firstly, congratulations! And secondly we’d love to help. Email firstname.lastname@example.org or ring 01223 321216 to discuss logistics with the team.
Do you have anything similar to an escape room that I can take to an event?
Yes! We have puzzle boxes that can be taken to any event. These are themed boxes containing sets of puzzles that need to be solved to get to the prize inside. We have five different smaller boxes, each with their own theme, that take 10-20 minutes each and are perfect for summer fêtes, schools, or large events. We also have a set of four identical competitive boxes that take an hour to solve and are great for corporate events, scout groups, or team building sessions.
I am a business interested in working with LockHouse.
Sounds exciting! Email either Paul, our owner, at email@example.com, and address it for the attention of Paul, or contact our marketing manager Emma at firstname.lastname@example.org.
I can’t find my question on here!
Got a query we haven’t covered? Email us at email@example.com, or give the store a ring on 01223 321216, and we will try to help however we can!
LockHouse Escape Games
70 Regent Street
Please note there may be changes to our opening times and response to enquires due to the corona virus.
Tel: 01223 321 216