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YOUR QUESTIONS ANSWERED

General Questions

Logistics

• What is the minimum number of players I can play with?

• How many players can you fit in each room?

• Is the minimum and maximum number of players a hard limit or a soft limit?

• I don’t know exactly how many players we’ll have. What should I do?

• Does your website show live updates to game availability?

• Where is the closest parking?

• What public transport links are there?

• How much is it to play?

• Do you accept cash?

• How much is it to play?

• Do you offer any discounts?

• How long does the game take?

Concerns

• Is it scary?

• Will we be in a room with strangers?

• Is it really hard? Can we have hints if we get stuck?

• Is it claustrophobic? Are we actually locked in?

Families/Children

• What is the age limit for children in the room?

• I’m booking a kids’ party. Can they go in by themselves?

• Is there a different price for children?

Corporate/Occasion Bookings

• I am booking for a large corporate or family event. What is the best way to book multiple rooms on the same booking?

• I’m booking for a birthday/hen do/stag do/special occasion and want something special in the room. Can we make requests?

• I want to propose in the room. Can you help me with this?

• I am a business interested in working with LockHouse.

I can’t find my question on here!

What is the minimum number of players I can play with?

Egyptian Tomb – no fewer than 2 players
Armageddon – no fewer than 2 players
Secret Agent – no fewer than 2 players
Mayan Temple – no fewer than 4 players

How many players can you fit in each room?

Egyptian Tomb – up to 6 players
Armageddon – up to 7 players
Secret Agent – up to 6 players
Mayan Temple – up to 8 players

Is the minimum and maximum number of players a hard limit or a soft limit?

The minimum and maximum number of players is a hard limit. We cannot allow extra players into the room, and the rooms are not playable with too few people.

I don’t know exactly how many players we’ll have. What should I do?

Not a problem! At LockHouse you only pay for the number of players who actually turn up on the day. If you’re not sure how many people will be coming, we recommend booking the rooms you want for two players and securing your booking with a deposit – we’ll adjust the final price on the day depending on how many people you bring.

Does your website show live updates to game availability?

Yes, our website is updated in real time to show all current availability.

Where is the closest parking?

The closest car parks to the store are the Queen Anne Terrace car park (5 minute walk) and the Grand Arcade car park (8 minute walk). There is on-street parking from 7PM onwards and on Sundays, but it is often full, so please don’t rely on it.

What public transport links are there?

We are a 14 minute walk or 6 minute taxi ride from Cambridge train station. The store is a five-minute walk from one of the city’s main bus stops on Emmanuel Street, and Regent Street has a variety of even closer bus stops that many of the city’s buses will stop at.

How much does it cost to play?

We have peak and off-peak pricing for our games.  Our off-peak times are Monday-Thursday and Friday before 5PM.  Our peak times are Friday after 5PM and the weekend. For off-peak games our prices are £24 per person (or £30/person for two-player bookings), and for peak times it’s £27 per person (or £33.75/person for two-player bookings). Please note we will require a £20 deposit per room to secure your booking.

Do you accept cash?

LockHouse is now a no-cash establishment. Please use a card for payments both online and in store.

Do you offer any discounts?

We offer a 10% discount for NHS workers and  we also offer a 20% discount for students on Monday’s and Tuesday’s. If any of these apply to you, let your games master know on the day, and they will adjust your booking total accordingly.

How long does the game take?

You have a maximum of one hour in the room to try to escape.

Is it scary?

No. Our Egyptian Tomb has a couple of ‘spooky’ props (think rubber snakes), but we have no hidden jump scares or horror-based elements in our rooms. If you have any phobias or concerns, you can always check with your games master beforehand.

Will we be in the room with strangers?

No. You are only in the room with the people you book with.

Is it really hard? Can we have hints if we are stuck?

Our rooms range in difficulty. You can have as many hints as you want while you are in the room – LockHouse has no maximum number of hints, and there’s no time penalty for them. That said, we find that most teams need less help than they expect – you’ll be surprised how much you can solve once you’re in the room!

Is it claustrophobic? Are we actually locked in the room?

You are not actually locked in the room, and can leave at any time through the door you went in by. Our Egyptian Tomb has some low ceilings and a crawling section, but we can offer an alternative way around at that point in the game. If you have any worries, please discuss them with your games master on the day.

What is the age limit for children in the room?

We allow all ages into our rooms.

I’m booking a kids’ party. Can they go into the room by themselves?

Children 12 and over may play our rooms without adult supervision. Children younger than 12 require an adult chaperone in the room. We can allocate a free slot for maximum one adult per room to chaperone a group of children. Any playing adults will be charged at full rate.

Is there a different price for children?

We do not currently offer a different price for children, but any kids under the age of 5 are free.

I am booking for a large corporate or family event. What is the best way to book multiple rooms on the same booking?

You can add multiple rooms to your cart on our website, then pay for them all at once. If you have any issues please email us at admin@lockhouse.co.uk, or give the store a ring on 01223 321216.

I am booking for a birthday/hen do/stag do/special occasion, and want something special in the room. Can we make requests?

We aim to be as accomodating as possible. Please email admin@lockhouse.co.uk to discuss your ideas.

I want to propose in the room. Can you help with this?

Firstly, congratulations! And secondly we’d love to help. Email admin@lockhouse.co.uk or ring 01223 321216 to discuss logistics with the team.

I am a business interested in working with LockHouse.

Sounds exciting! Email our admin team at admin@lockhouse.co.uk.

I can’t find my question on here!

Got a query we haven’t covered? Email us at admin@lockhouse.co.uk, or give the store a ring on 01223 321216, and we will try to help however we can!

FIND US

LockHouse Escape Games
70 Regent Street
Cambridge
CB2 1DP

CONTACT US

Tel: 01223 321 216

admin@lockhouse.co.uk

Opening Times:
Monday-Friday: 12:00-21:15
Saturday: 9:30-22:30
Sunday: 9:30-21:00